OUR SHOPPING POLICY

Because we think it's important

We are convinced that it's very important to give our customers a fair, satisfying and pleasant shopping experience. 
View our store policy below for more information and contact us today with any questions.

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OUR PRIVACY POLICY

You can entrust us with your data

This is the Privacy Policy of Arbor Antwerp (hereinafter referred to as “Arbor Antwerp”, “we”, “us” or “our”).

Our Privacy Policy explains how we collect, use, share and protect information in relation to our website.

https://arborantwerp.wixsite.com/website (the “Service”). We collect this information when you visit our website with your computer, tablet our mobile phone (“Computer”). We process personal data in a manner that is accordance with the General Data Protection Regulation (the “GDPR”), the GDPR-based legislation and the other current privacy legislation.


By using the Service, you understand and agree to the collection and use of information in accordance with this Privacy Policy. Our privacy Policy applies to all visitors, users, and others who access the Service (“Users”).


What kinds of information do we collect?


Information you provide

We collect the following information you provide us with directly:

  1. Your name;

  2. Your phone number;

  3. Your address;

  4. Your date of birth;

  5. Communications between you and Arbor Antwerp (e.g., we may send you Service-related emails);


Log file information

We collect information that your browser sends whenever you visit our Service. This log file information may include information such as your computer’s Internet Protocol address, browser type, browser version, the pages of our Service that you visit, the time and date of your first visit, the time spent on those pages and other statistics.


Analytics services (non-personally identifiable information only)

We use third-party analytics tools to help us measure traffic and usage trends for the Service. These tools collect information sent by your device or our Service, including the web pages you visit, addons, and other information that assists us in improving the Service. The tools use ‘cookies’, which are text files placed on your device, to collect your log information and behavior information in an anonymous form. We collect and use this analytics information with analytics information from other Users so that it cannot be reasonably be used to identify any particular individual User. With respect to identify you, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visit is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits by disabling cookies.

How do we use this information?

We use all of the information we have to help us provide and support our Services. Here is how:


  1. Remember information so you will not have to re-enter it during your visit or the next time you visit the Service;

  2. Provide, improve, test, and monitor the effectiveness of our Service;

  3. Monitor metrics such as total number of visitors, traffic, and demographic patterns;

  4. Diagnose or fix technology problems;

  5. Develop and test new products and features; and



How is this information shared?

We will not rent or sell your information to third parties outside Arbor Antwerp.


Change of control

If we sell or otherwise transfer part or the whole of Arbor Antwerp or our assets to another organization (e.g., in the course of a transaction like a merger, acquisition, bankruptcy, dissolution, liquidation), your information collected through the Service may be among the items sold or transferred. The buyer or transferee will have to honor the commitments we have made in this Privacy Policy.


Legal requests and preventing harm

We may access, preserve and share your information in response to a legal request (like a search warrant, court order or subpoena) if we have a good faith belief that the law requires us to do so. We may also access , preserve and share information when we have a good faith belief it is necessary to: detect, prevent and address fraud and other illegal activity; to protect ourselves, you and others, including as part of investigations; and to prevent death or imminent bodily harm. Information we receive about you may accessed, processed and retained for an extended period of time when it is the subject of a legal request or obligation, governmental investigation, or investigations conceming possible violations of our terms or policies, or otherwise to prevent harm.


Safety and security

Arbor Antwerp has taken appropriate technical and organizational measures by using the latest technologies to protect your information against loss or unlawful processing. We use safeguards to help keep the information collected through the Service secure. However, Arbor Antwerp cannot ensure the security of any information you transmit to Arbor Antwerp or guarantee that information on the Service may not be accessed, disclosed, altered, or destroyed. We request you to do your part to help us. You are responsible for controlling access to emails between you and Arbor Antwerp, at all times. We are not responsible for the functionality, privacy, or security measures of any other organization. 

International transfer

Your information may be transferred to, and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside Belgium and choose to provide information to us, please note that we transfer the information to Belgium. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Retention period

In accordance with the law, Arbor Antwerp does not retain data any longer than is required for attaining the purposes for which they were collected.

Inspection and correction

If you wish to know which of your data Arbor Antwerp has recorded or if you wish to amend or remove data that you cannot amend via your account, please contact us.

Third-party applications, websites and services

We are not responsible for the practices employed by any applications, websites or services linked to or from our Services, including the information or content contained within them. Please remember that when you use a link to go from our Service to another application, website or service, our Privacy Policy does not apply to those third-party applications, websites or services. Your browsing and interaction on any third-party application, website or service, including those that have a link on our Services, are subject to that third party’s own rules and policies.

Children’s privacy

Our Service does not address anyone under the age of 13 (“Children”). We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your Children has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under age 13 without verification of parental consent, we take steps to remove that information from our servers.


Changes to this privacy policy

We may modify or update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.


How to contact us

If you have any questions about this Privacy Policy of the Service, please send an email to arborantwerp@gmail.com

Tropical Leaves

SHIPPING POLICY

Thank you for visiting and shopping at Arbor Antwerp. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

A normal order should take 3-5 days for processing and another 3-5 days for shipment. 

 

Shipping charges for your order will be calculated and displayed at checkout.

 

Delivery delays can occasionally occur.

 

Arbor Antwerp ships to addresses currently only in Belgium.

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Customs, Duties and Taxes

 

Arbor Antwerp is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

 

Arbor Antwerp is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

 

Please save all packaging materials and damaged goods before filing a claim.

 

RETOURS AND REFUNDS

Thank you for supporting our planet. 

We hope that you are pleased with your purchase. If you are not fully satisfied -for any reason- with your purchase, it's possible to return it to us for a full refund. View below to read our return policy.  


RETURN POLICY

All items must be returned within 14 days after the day of purchase. The items must be in new and unused condition with all original tags and labels attached. 


RETURN PROCES

If you want to return a product you must send a mail to our customer service: arborantwerp@gmail.com to get an authorization number to be able to make a retour. After receiving a RMA-number you must place the products in the original packaging with your proof of purchase and you must send this package to the address that will be in the email. 

Pay attention, you are fully responsible for all return costs. We recommend to use a track and trace method. 

REFUNDS 

After receiving your return we will inspect the condition of the return and process it. Keep in mind that it will take a minimum of 14 days to process the return. We will send you an e-mail to keep you up to date about the process of your return.